The following term and conditions control all aspects of the
Order Agreement between the Customer and the Supplier.

Production Lead Time - Standard production lead time is 10-15 business days after approval of both the Order Agreement and the Label Proof. 

Order and Approval Process - All orders and order changes must be submitted in writing and will be acknowledged by the Manufacturer with a new or revised Order Agreement and/or Label Proof.  It is the customer’s responsibility to review, approve and return the Order Agreement and/or Label Proof in a timely manner. 

Cancellations - Order cancellations must be received in writing.  Verbal cancellations are not accepted.  Customer is responsible for any and all costs incurred up to the cancellation date.  Specifically, customer is responsible for all setup, art, label and bottle charges once the Label Proof is approved. 

Transit Times and Late Deliveries - Your order will be shipped to arrive at your Ship-To destination within normal, estimated transit times published by the common carrier used for the order.  Neither the manufacturer nor the carrier can be held liable for delays in transit times unless you contract for guaranteed service.

Use of Artwork - Customer agrees that label artwork may be displayed on the manufacturer’s web site and promotional material. 

Payment Terms - New customers may be required to prepay 50% to 100% of the order depending on credit approval.  Established accounts in good standing will be extended Net 15 payment terms.  Finance charges of 1.5% per month will apply to overdue balances. 

Terms of Sale - (if credit is approved and established) H2Order terms of sale are net 15 days from date of invoice.  All invoices not paid in a timely manner may cause interruption of credit extension unless arrangements are made with the credit department.  H2Order will automatically assess a 1.5% finance charge per month on all past due invoices.  Applicant agrees to pay any collection costs incurred to collect the account balance, including reasonable attorney’s fees. 

Billing Rights - If you think your bill is wrong, or if you need additional information about a transaction on your bill, email or fax us at the address or phone number on your bill.  We must hear from you no later than 15 days after we sent the first bill on which the error problem appeared.  Please give us the following information:

  • Your name, account name and invoice number.
  • The dollar amount of the suspected error.
  • Briefly describe the error with any questions you may have.

You can place a phone call but this will not leave a trail.  Within 30 days, we must either correct the error or explain why we believe the bill was correct.  Any parts not in question on the bill must be paid.