following term and conditions control all aspects of the
Agreement between the Customer and the Supplier.
Production Lead Time - Standard
production lead time is 10-15 business days after approval of
both the Order Agreement and the Label Proof.
Order and Approval Process - All
orders and order changes must be submitted in writing and will
be acknowledged by the Manufacturer with a new or revised Order
Agreement and/or Label Proof. It is the customer’s
responsibility to review, approve and return the Order Agreement
and/or Label Proof in a timely manner.
Cancellations - Order cancellations
must be received in writing. Verbal cancellations are
not accepted. Customer
is responsible for any and all costs incurred up to the cancellation
date. Specifically, customer is responsible for all setup,
art, label and bottle charges once the Label Proof is approved.
Transit Times and Late Deliveries - Your
order will be shipped to arrive at your Ship-To destination within
normal, estimated transit times published by the common carrier
used for the order. Neither the manufacturer nor the carrier
can be held liable for delays in transit times unless you contract
for guaranteed service.
Use of Artwork - Customer
agrees that label artwork may be displayed on the manufacturer’s
web site and promotional material.
Payment Terms - New
customers may be required to prepay 50% to 100% of the order
depending on credit approval. Established
accounts in good standing will be extended Net 15 payment terms. Finance
charges of 1.5% per month will apply to overdue balances.
Terms of Sale - (if credit
is approved and established) H2Order terms of
sale are net 15 days from date of invoice. All
invoices not paid in a timely manner may cause interruption of
credit extension unless arrangements are made with the credit
department. H2Order will automatically assess a 1.5% finance
charge per month on all past due invoices. Applicant agrees
to pay any collection costs incurred to collect the account balance,
including reasonable attorney’s fees.
Billing Rights - If you think
your bill is wrong, or if you need additional information about
a transaction on your bill, email or fax us at the address or
phone number on your bill. We must hear from you no later
than 15 days after we sent the first bill on which the error
problem appeared. Please
give us the following information:
- Your name, account name and invoice number.
- The dollar amount of the suspected error.
- Briefly describe the error with any questions you may have.
You can place a phone call but this will not leave a trail. Within
30 days, we must either correct the error or explain why we believe
the bill was correct. Any parts not in question on the
bill must be paid.